Refunds

Discussion in 'Bugs & Glitches' started by SlippinJimmy, Jan 21, 2018.

  1. SlippinJimmy

    SlippinJimmy New Member

    FatChips:
    3,531,836.16
    Joe,

    There have been three instances this weekend in which I have requested a refund, well before the scheduled start of a game, and the refund has not arrived. Does this function simply not work?

    Thanks
     
  2. screwball

    screwball New Member AMIGOS

    FatChips:
    1,048,943.51
    in my case........the only way I get a refund....is when the game voids
    if I klik on refund............no soap sport,,,,but its been like that since forever....lol
     
  3. SlippinJimmy

    SlippinJimmy New Member

    FatChips:
    3,531,836.16
    I'm not sure I understand what you're saying, but in all three instances, I signed up, but no one else did. When it became clear that the game was not going to occur, I hit the refund button and there was no game - and also no refund.
     
  4. Mufasa

    Mufasa Administrator Staff Member Chief

    FatChips:
    313,865.73
    Ill check the back end and see whats happening
     
    MissMousse likes this.
  5. screwball

    screwball New Member AMIGOS

    FatChips:
    1,048,943.51
    SJ........Our main man is on it,,,,but just for grins,,,,,,,,,,,,register for one that you see, that prolly isn't gonna start
    instead of klilkin on refund...just wait until it says "voided" look 8up at your balance..........in about 23 seconds...you will get a refund
    anyhoo.......I do SB
    Mufasa....Joe n I discussed this deal and he is aware ..and is looking also TYVM
     
  6. Mufasa

    Mufasa Administrator Staff Member Chief

    FatChips:
    313,865.73
    16807 1/21/2018 10:57:02 AM Table Poker Tourney Entry ($100.00) $402,241.00 $0.00
    16808 1/21/2018 10:58:43 AM Table Poker Tourney Refund $100.00 $402,341.00 $0.00
    16812 1/21/2018 11:23:10 AM Table Poker Tourney Entry ($100.00) $402,141.00 $0.00
    16813 1/21/2018 11:29:34 AM Table Poker Tourney Refund $100.00 $402,241.00 $0.00
     
    MissMousse likes this.
  7. Mufasa

    Mufasa Administrator Staff Member Chief

    FatChips:
    313,865.73
    its keeping up with the totals your balance should be 402,893.00
     
  8. FatCat

    FatCat Administrator Staff Member Test

    FatChips:
    351,146.30
    Last edited: Jan 21, 2018
  9. SlippinJimmy

    SlippinJimmy New Member

    FatChips:
    3,531,836.16
    First, thanks for checking.

    I don't mean to make this a bigger deal than it really is, but please take a look at the totals in your example. If my refund arrived at 10:58 AM as indicated in your graphic, supposedly increasing my balance to $402,341, then why was my balance only $403,141 following deduction of $100 for my 11:23AM entry? I played no other games during the interim period, yet $100 chips are missing.

    Thanks,
    Jimmy
     
  10. SlippinJimmy

    SlippinJimmy New Member

    FatChips:
    3,531,836.16
    Also, look at this:

    Insert coins/chips 2018-01-21 12:48:46 -200 401941
    Tourney Refund 2018-01-21 11:29:34 100 402241

    Following deduction of the 200 at 12:48, my resulting balance was actually 300 less than what is shown as the previous balance. In short, this accounts for the second 100 that I did not receive back today (in addition to what I noted in the previous post).
     
  11. BigC

    BigC New Member RoyalRUSH

    FatChips:
    1,569,725.21
    Dave i rarely un clicked....I stayed registered,let the game Void,then the 100 buyin always came back to main account...

    As Screwball said it does have a 20 second delay before it refunds the chips after a game has voided....
     
  12. BigC

    BigC New Member RoyalRUSH

    FatChips:
    1,569,725.21
  13. FatCat

    FatCat Administrator Staff Member Test

    FatChips:
    351,146.30
    Naw, Jimmy is legit missing 300 chips as if refunds show being credited in the chip history but for some reason its not depositing back into the account.

    At this time I'd recommend letting it void out.

    Yea I wrote it to show the chip history for the person viewing it :)
     
    Last edited: Jan 21, 2018
  14. BigC

    BigC New Member RoyalRUSH

    FatChips:
    1,569,725.21
    I know when i viewed it that it seemed familiar...lol....;)
     
  15. FatCat

    FatCat Administrator Staff Member Test

    FatChips:
    351,146.30
    Fixed, Still allow up to 40 seconds for your balance to update. I may try to speed that up more.

    For those that might care.
    The command that was supposed to be executed to return the chips was behind an "If statement" that only ran if "points" was used (which we don't use).
     
    Last edited: Jan 21, 2018

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